DELIVERY & CARE
We want every Perfumerie Pakistan order to reach you safely and make any genuine issue straightforward to resolve.
Shipping within Pakistan
We currently deliver within Pakistan only. Our estimated delivery time is 5–7 days, InShaAllah. A postcode is not required; please provide a complete address, city and working phone number.
| Order value | Destination | Delivery charge |
|---|---|---|
| Rs 3,500 or more | Anywhere in Pakistan | Free |
| Below Rs 3,500 | Anywhere in Pakistan | Rs 180 |
Returns and exchanges
Please request a return or exchange within 7 calendar days of receiving your order.
- Change of mind: The item must be unopened, unused, sealed and in resalable condition.
- Damaged, leaking or incorrect item: Contact us within 48 hours of delivery and include your order number with clear photos or a video showing the issue.
- Opened fragrances: Personal scent preference, projection, longevity or performance alone is not considered a product defect once the item has been opened or used.
All returns and exchanges require approval before an item is sent back. Items are inspected after arrival before the requested resolution is confirmed. Approved exchanges are subject to stock availability; any price difference will be charged or refunded exactly.
Return delivery costs
If an item is damaged, leaking, incorrect, or otherwise supplied in error by us, Perfumerie Pakistan will cover reasonable return delivery costs. For an approved change-of-mind return or exchange, the customer is responsible for return delivery costs. We do not charge a restocking fee; only the actual delivery costs described in this policy may be deducted.
Cancellations
An order cancelled before dispatch is eligible for a full refund. If cancellation is requested after dispatch, actual outward delivery and return costs may be deducted from any refundable amount.
Refunds
Once a return is approved and inspected, the refund covers the amount actually paid for the approved item. The original delivery charge is refunded only when the return is due to damage, an incorrect item, or another seller error.
Approved refunds are processed within 7 business days after inspection. Your bank or payment provider may require additional time to show the credit.
Your rights
Nothing in this policy limits any rights or remedies available to you under applicable consumer law.
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